Soltara Healing Center Policy

These rules and policies are subject to change at any time.

      1. To book your reservation and reserve your spot, a 50-75% deposit is due upon registration, depending on the retreat type, payable electronically. The remainder is due in cash on arrival (in crisp USD – we appreciate your understanding as on-site operations are run entirely in cash).
        1. We only accept the remaining balance in bills of crisp, like-new quality; you can usually find these bills of this quality if ordered from your home bank. To avoid circulation of forged bills in other countries, most Costa Ricans banks do not accept bills with signs of tear, extensive wear, or any markings on them, and cannot be accepted for exchange.
        2. Please do not depend on withdrawing your remaining balance while in Costa Rica. It’s very challenging to withdraw enough of it through the bank machines, because there are daily and weekly limits. Therefore, we ask you to kindly bring the remaining balance with you in US bills of good quality.
      2. In case of a last minute registration, while you’re already in Costa Rica, for example, the full balance due is to be paid BEFORE starting your retreat.
      3. If one leaves the Center, before their reserved stay is over, no full or partial refunds will be credited. The guest leaving is responsible for transportation back to the city.
      4. If one must cancel their reservation, we will not refund your deposit, with the exception of known medical issues during the intake screening process, which are deemed unsafe to combine with ayahuasca ceremony. If one cancels their registration within 24 hours of booking, we will refund your registration, less transaction and administrative fees ($250). Otherwise, your deposit can be transferred to a future date or another person. If one wishes to reschedule to a different date, and has given us a four-week notice, the guest will be allowed to transfer their deposit to another retreat in the following ways:
        • 4+ weeks notice – 100% of deposit transferable
        • 2 – 4 weeks notice – 80% of deposit transferable
        • 2 days – 2 weeks notice – 60% of deposit transferable
            1. If you are not able to come to the center, you may transfer your deposit to someone else (friend, family member, etc.) with the appropriate four weeks notice given, at no additional cost.
            2. One can transfer their deposit to a new guest’s initial deposit, or, use their deposit for a later retreat. One cannot use their deposit to pay off another guest’s balance.
            3. If you reschedule for any retreat, within one year of your cancellation, your deposit is transferable. You can reschedule for any dates you wish in the future, but your credit will expire if you do not let us know which dates you would like within one year of cancelling.
            4. In case of a no-show or cancellation within 48 hours of the retreat start date, you will be charged the full price of the retreat.
            5. **Update** In light of the recent coronavirus outbreak, Soltara strongly recommends purchasing flight and travel insurance to cover all contingencies and nonrefundable deposits and expenses – insuremytrip.com has a Cancel for Any Reason policy, which covers the coronavirus outbreak. If flights or retreats are cancelled due to coronavirus, deposits are nonrefundable but will be transferred to personal credit to use for a future retreat with no change fees. Please see this article for more information regarding the coronavirus as well as travel insurance. and be sure to read the complete policy to understand eligibility and time sensitive requirements. Soltara disclaims all liability from travel disruptions due to coronovirus, and recommends purchasing flight and travel insurance.
      5. We value all guests’ experiences, healing processes and personal boundaries. We expect our guests do the same. The following offences are intolerable, and will result in being sent home without question and without a credit for your stay at the sole discretion of Soltara Healing Center staff:
          • Sexual harassment toward any of the guests or staff.
          • Behavior that puts your own or others’ safety at risk.
          • Repetitive disruptive behaviors inside or outside ceremony that creates discomfort for other guests, or significantly interferes with the healing process of other guests.
          • The use of substances/drugs of any kind taken to or consumed at the Center.
          • Behavior that puts your own or others’ safety at risk.
          • Theft of any kind – we aim to cultivate a trusting and family-style culture at the Center, where every person and their belongings are safe and secure.
      6. Soltara Healing Center staff reserves the right to send anyone home at any time at our discretion.
      7. We do not share personal or contact information between guests without the explicit permission of the guest.
      8. If one is deemed medically unsafe (i.e. recent prescriptions taken that are contraindicated with MAOIs), we reserve the right to withhold any ceremonies happening at the Center.
      9. We reserve the right to not accept guests at the discretion of Soltara Healing Center staff