Commonly Asked Questions
Questions by Location
Questions by Location
giftcards
Gift certificates apply toward the retreat cost at the time you book. If prices increase later, the certificate value (including any bonus credit) will be applied to your balance.
Gift certificates must be used within two years of the purchase date.
After you purchase a gift certificate, a Soltara team member will contact you to introduce themselves, help you explore retreat dates, share program details, and guide you through booking. This person will be your main point of contact from purchase through retreat confirmation.
Gift certificates cannot be applied through Retreat Guru or direct website bookings. Redemptions are handled personally by our team to make sure your credit is applied correctly and your experience is fully supported.
No. You can use a gift certificate for one or more retreat bookings within two years of purchase, until the full value (including any bonus credit) has been used. Any unused balance after two years will expire.
Gift certificates purchased during the Holiday Sale already include a discount of 10% or more, so they cannot be combined with other discount codes, offers, or promotions. Gift certificates purchased at full price (without a promotion) may be used with other discounts or promotions if they are available at the time of booking.
Yes, gift certificates can be applied to any Soltara retreat program, depending on availability.
Yes. A certificate can be transferred up to two times from the original buyer, and it must still be used within two years of the purchase date.
Yes. Many guests buy certificates for themselves to lock in extra value and flexibility for a future retreat.
Yes, you can apply multiple gift certificates toward any retreat booking.
No. Gift certificate purchases are non-refundable, except if the recipient is not medically cleared to attend after our intake review process.