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Frequently Asked Questions

Commonly Asked Questions

Questions by Location

Questions by Location

giftcards

Gift certificates apply toward the retreat cost at the time you book. If prices increase later, the certificate value (including any bonus credit) will be applied to your balance.

Category: giftcards

Gift certificates must be used within two years of the purchase date.

Category: giftcards

After you purchase a gift certificate, a Soltara team member will contact you to introduce themselves, help you explore retreat dates, share program details, and guide you through booking. This person will be your main point of contact from purchase through retreat confirmation.

Gift certificates cannot be applied through Retreat Guru or direct website bookings. Redemptions are handled personally by our team to make sure your credit is applied correctly and your experience is fully supported.

Category: giftcards

No. You can use a gift certificate for one or more retreat bookings within two years of purchase, until the full value (including any bonus credit) has been used. Any unused balance after two years will expire.

Category: giftcards

Gift certificates purchased during the Holiday Sale already include a discount of 10% or more, so they cannot be combined with other discount codes, offers, or promotions. Gift certificates purchased at full price (without a promotion) may be used with other discounts or promotions if they are available at the time of booking.

Category: giftcards

Yes, gift certificates can be applied to any Soltara retreat program, depending on availability.

Category: giftcards

Yes. A certificate can be transferred up to two times from the original buyer, and it must still be used within two years of the purchase date.

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Yes. Many guests buy certificates for themselves to lock in extra value and flexibility for a future retreat.

Category: giftcards

Yes, you can apply multiple gift certificates toward any retreat booking.

Category: giftcards

No. Gift certificate purchases are non-refundable, except if the recipient is not medically cleared to attend after our intake review process.

Category: giftcards